Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Estimated Delivery Times
- United States: 5–10 business days
- Canada & Europe: 10–18 business days
- Rest of World: 14–25 business days
Processing time is 1–3 business days before your order ships. Delivery estimates may vary due to customs clearance or carrier delays outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order total. We may offer free shipping promotions from time to time — any applicable discount will be applied automatically at checkout.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for tracking information to update after you receive your shipping confirmation.
Customs & Import Duties
Some orders may be subject to customs fees or import duties depending on your country. These charges are the customer's responsibility and are not included in our product prices or shipping costs. We recommend checking with your local customs office if you have questions.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us via the chat box on our website, and we'll investigate with the carrier on your behalf.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately through the chat box on our website— we'll do our best to correct it before the order ships.
Questions?
For any questions please contact us via the chat box on our website, and we'll be happy to help.